Order Now your Live Music Gear with FREE SHIPPING!
If your B.Beat does not start and the message "Startup Problem" or "Boot failed" appears.
SOLUTIONS:
Try unplugging the HDMI socket, if connected.
Verify that you are using the original USB-C power adapter contained in the original package of B.Beat.
If the power supply is the original one, try replacing it. Use a USB-C power supply for PC (Win or MAC) or tablet that follows one of the following specifications:
5.0VDC / 4000mA ( or 4A )
5.1VDC / 3000mA ( or 4A )
Avoid using chargers because they often do not have enough power to power BBeat.
A USB-C power supply will never damage B.Beat.
If B.Beat still does not work, contact support through this form.
Note: If it does not boot and you have just upgraded directly from version 3.0 or lower (built into B.Beat through October-2023) to a higher version, contact support indicating this problem.
If you are already using version 3.5 or higher, ignore this point.
B.Beat does not start, the logo appears on the LCD, the blue light of the keys keep circling
If you are unable to solve the problem, please contact support via this form
Legal and operational headquarters:
Via Luciona, 1872/B
San Giovanni in Marignano (RN) 47842
Switchboard hours:
Monday through Friday 9:30 a.m. to 1 p.m.
and 2 p.m. to 5:30 p.m.
Technical support hours:
Monday through Friday 10 a.m. to 1 p.m.
